Privacy Policy

At Palryde, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-hailing mobile application and related services. By using Palryde, you consent to the practices described in this policy.

We collect the following categories of information:

• Personal Information: Name, email address, phone number, profile picture, date of birth, and government-issued ID (for verification).

• Location Data: Real-time GPS location, pickup and drop-off addresses, and trip routes.

• Ride Information: Details of your rides including date, time, fare, driver information, and ratings.

• Payment Information: Payment method details, transaction history (processed securely via third-party providers).

• Device and Usage Data: Device type, OS version, IP address, app version, and usage analytics.

• Communications: Messages between riders and drivers, support tickets, and feedback.

Your information helps us deliver a safe and seamless experience:

• To match you with drivers and facilitate rides.

• To process payments and provide receipts.

• For safety and security (e.g., driver verification, emergency features).

• To improve our services through analytics and personalization.

• To communicate with you about rides, updates, and promotions (with your consent).

• To comply with legal obligations and prevent fraud.

We do not sell your personal data. We may share information in these cases:

• With Drivers: Limited information (name, pickup location, rating) needed to complete the ride.

• Service Providers: Payment processors, cloud hosting, analytics, and customer support tools (under strict confidentiality agreements).

• Legal Requirements: When required by law, court order, or government request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

• Safety: To protect the rights, property, or safety of Palryde, our users, or the public.

We implement industry-standard technical and organizational measures including encryption (TLS), secure servers, access controls, and regular security audits to protect your data. However, no system is completely impenetrable.

We use cookies, pixels, and similar technologies to enhance user experience, analyze usage, and deliver relevant content. You can manage cookie preferences through your device settings.

You have the right to:

• Access, update, or delete your personal information.

• Opt out of marketing communications.

• Request data portability (where applicable).

• Withdraw consent for certain data processing.

• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us through the in-app support or email provided below.

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Ride data is typically kept for 3-7 years for safety and legal compliance.

Palryde is not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

Your data may be transferred to and processed in countries outside Nigeria. We ensure appropriate safeguards are in place for such transfers.